When Facebook released its new social network Facebook Messenger Bot, it not only surprised everyone with its amazing capabilities but also attracted some criticism as well. So what is this bot all about? Is it just another way for Facebook to gain more ad revenue? Will it live up to its massive fanfare?
The short answer is no, but this doesn't mean it can't be useful. First off, bots are mainly used to help people in businesses manage their contacts and communications. For instance, a real estate agent may use a messenger chatbot to post listings to their website. A salesperson could use it to post-sales offers and other information to help potential customers make a decision on whether or not to buy a home. A real estate agent may even use it as an electronic assistant, taking calls and managing the day-to-day operations.
Messenger Bot was developed by developers at Amazon and Microsoft, who saw how much time was wasted during periods where customers were left waiting on chat support. It takes a significant amount of time to talk to a customer service representative, especially if that representative is trying to resolve a technical problem. Imagine if you are a member of a large hotel chain, and that branch has dozens or hundreds of rooms, how many times you go in and out of those rooms during the day, how many phone calls you make, and how much productivity is lost due to customer service issues.
If these automated bots could talk, they would probably talk faster, and address more concerns quicker. That's exactly what Messenger Bot is designed to do. It can help provide better customer service, which leads to more sales, a more efficient operation, and ultimately a happier customer.
Unlike a chatbot such as Hootsuite, which can be limited to a certain geographical location or social networking demographic, conversational customer service bots are usually free to use. They can work with any computer, connected to the internet anywhere in the world, at any time. Unlike email marketing platforms, which cannot be used at all times, conversational bots can be used all day long, 24 hours a day, no matter what time of day it is. Additionally, unlike email marketing platforms, which cannot be used for direct marketing, conversational Bots can be used to send out email advertisements.
Not only is Facebook Messenger Bot aimed at the hospitality industry, but also at companies that specialize in the delivery of food products. This bot was developed specifically to allow e-commerce sites to process credit card payments while reducing costs associated with manual credit card processing. With the ability to accept major credit cards, including MasterCard and Visa, this chatbot can significantly reduce the cost of catering services. By using its sophisticated Java application and integrated database, Hootsuite can significantly increase its income by using its advanced features and tools to attract more customers.
As manychat continues to evolve, many chat developers are looking forward to offering even more functionality to their users. Right now, manychat offers several different tools which can be used to analyze user behavior. These tools include the Webkinz Social Ads Bot, BuddyPress Analytics, the BuddyPress Profiles, Webkins Custom Searches, and many other webbing applications. Since Messenger Bot was released in May of 2021, manychat has quickly become one of the most popular chat application software on the web. Bot developers are working feverishly to continue to add new features to this program.
It's clear that Hootsuite and messenger bots are going to continue to evolve and expand the way business owners do business on the web. Chat apps are quickly becoming very popular across many different platforms, and many chat programs have very similar functionalities. However, many companies are beginning to realize that a lot of their competition is coming from smaller, specialized web applications like messenger bots and live chat systems. These types of systems can significantly increase the company's engagement rates simply because it takes companies longer to get to know their customers. They also make communication easier and faster.